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14-15 June 22: GET.invest Virtual Matchmaking | 28-30 June 22: EAIF (on-site & invitation-only) | Dar es Salaam, Tanzania, United Republic Of
ARE Energy Access Investment Forum 2022

Frequently asked questions


What do I do if I forget my password?
  • Click here or click Login in the upper right corner of the event website
  • Click the "Forgot password?" link
  • Enter the email address you used to register for the event
  • Click the Reset Password button
  • You will receive an email with a "Reset Password" button
  • Click the button and enter your new password in the "New Password field"
  • Repeat the new password in the "Repeat Password" field and click Reset your password

Please check your spam and/or promotions inbox in case you did not receive the password reset email!

How do I change my password?
  • Log in using your email address and your password.
  • Go to Account Settings in your Dashboard, under your profile picture
  • Go to the "Change password" section
  • Type the old password in the "Old Password" field and the new password in the "New Password" field
  • Repeat the new password in the "Repeat Password" field and save.

Please check your spam and/or promotions inbox in case you did not receive the password reset email!

How do I change my email address?
  • Log in using your email address and your password.
  • Go to Account Settings in your Dashboard, under your profile picture
  • Enter the new email address in the Account email address field
    • Please note that you cannot change your email address to one that already exists in our system
  • Click on Update Email Address
  • Wait for the confirmation email in your inbox and then confirm it

How do I change my time zone?
  • Click the Edit my profile button in your Dashboard or click here
  • Select a time zone from the dropdown menu in the "Personal Information" section
  • Make sure you set your time zone correctly because the agenda and your meetings will be displayed according to the time zone you have selected

Why is my profile not activated yet?
  • If you see a message saying "Your profile is waiting to be activated" when you log in, it means that the event organizers have not done so yet
  • If you believe your profile should have been activated already, please check the Contacts page and let the event organizers know


How do I request a meeting with someone?
  • Go to the Participants list and browse through the profiles
  • Click on the profile of a participant you want to meet
  • Click the Request meeting button below their profile picture
  • Choose the time and date of the meeting
  • Click Send request

How to check if my camera/microphone is working?
  • Please check that your browser has permission to use your camera/microphone
  • Click the Camera and microphone test button in your Meetings and follow the instructions
  • Depending on your browser settings you may be asked to confirm the activation of the Camera/Microphone through a pop-up dialog form
  • If you have already declined to give your browser permission to use your camera and microphone, you will need to adjust the browser's settings
  • How to adjust the microphone/camera related settings in your browser?
  • If none of the above works, consider switching to another device to join the meetings.

How can I share my screen during Matchmakings?
  • Click the Screen Sharing icon right next to the camera icon
  • Choose what to share (your entire screen, a window, or just one browser tab)
  • After you have selected, click the Share button
Please note that if you share your screen while playing a video, the other participant(s) will not hear the sound unless it's coming from your PC/laptop and is loud enough for your microphone to pick it up.

Can I invite a third person to my Matchmakings?
  • You can invite other people, such as your colleagues, to join the meeting
  • To do so, go to your Meetings page and click the Invite guests button that is visible in all your upcoming meetings
  • A pop-up window will appear with a direct link you can send to anyone you want
  • When that person clicks on the link, they will be redirected directly to the online Matchmakings
    • The person does not have to be registered for the event or have a b2match profile to join the online meeting this way
  • You can access the invitation link even if you have already started the meeting by clicking the Invite guest icon in the bottom left corner of your screen
Please do not share your login information with your colleagues if you want them to join your meeting. If two people are logged in to the same profile and join the online meeting, one of them will be kicked out. Always use the direct link to invite other people.

Why can't I request meetings with some participants?
  • Participants available for meeting requests are indicated with the Available icon. If you do not see such this icon:
    • You may not have registered for any Matchmaking sessions
    • The participant you want to meet might not have registered for any Matchmaking sessions
    • Booking rules applied by the event organizer might not allow booking specific participant groups, e.g. no meetings among Sellers & Sellers; Start-ups can’t send meetings requests to Investors, etc.
    • You might not have any common overlapping Matchmaking sessions

How to initiate a Virtual Meeting?
  1. Identify promising participants on the Participants list or the Marketplace on the page on the event's website. Once you found a suitable meeting partner, click "Book Meetings now" to send them a meeting request.

  2. Use the Messages functionality to chat about common interests and availability.

  3. Click "View Profile →" to find out more about the participant

  4. If you would like to have a meeting with them, you can also request a meeting here.

  5. Check My agenda and Meetings for your schedule and your list of confirmed meetings.

  6. At the time of the meeting, go to the Meetings page and click on Start Meeting
  • You can invite guests through the "Invite guests" button, or share your screen through the screen sharing button
  • A virtual meeting can be started at any given time before its ending time and it won't stop automatically. One of the participants has to end it
  • The remaining time will be displayed on the top left corner
  • The next meeting card will be displayed one minute before the next meeting
  • Clicking on "Start Next Meeting" will end the current meeting and start the next one

    How do I add sessions to my agenda?
    • To add sessions to your agenda, you first have to go to the Event Agenda where you can see the available sessions
      • Click on the session to see the description if there is one
    • When you see a session you want to attend, click the Add button
      • If you do not see the Add button, it is possible that you are not logged in to your profile or that the event has registration rules which prevent certain participants to attend the session
    • The session will now be visible in My Agenda

    How can I join an online session?
    • Click the Join Online Session button to be redirected to the online video conferencing tool
      • If you do not see this button, it is possible that you are not logged into your profile, or that you did not add this session to your attendance
    • If the button looks like this: Join Online Session, it means that the session has not started yet
      • The button will become green and clickable 5 minutes before the session starts
  • Cliquez sur le bouton "Join Online Session pour être redirigé vers l'outil de vidéoconférence en ligne.
  • Si vous ne voyez pas ce bouton, il est possible que vous ne soyez pas connecté à votre profil, ou que vous n'ayez pas ajouté cette session à votre liste de présence.
  • Si le bouton ressemble à ceci :Join Online Session cela signifie que la session n'a pas encore commencé.
  • Le bouton deviendra vert et cliquable 5 minutes avant le début de la session.
  • Registration
    Closed since 30 June 2022
    14-15 June 22: GET.invest Virtual Matchmaking | 28-30 June 22: EAIF (on-site & invitation-only) | Dar es Salaam, Tanzania, United Republic Of
    Organised by
    Tanzania, United Republic Of 183
    Kenya 116
    Nigeria 66
    Germany 51
    United Kingdom 44
    Uganda 41
    South Africa 37
    France 35
    United States 34
    Belgium 33
    Mozambique 25
    Spain 23
    Netherlands 22
    Zambia 21
    Burkina Faso 20
    Ethiopia 19
    Zimbabwe 17
    Burundi 17
    Congo, The Democratic Republic Of The 16
    India 15
    Italy 13
    Madagascar 13
    Senegal 13
    Rwanda 12
    Cameroon 11
    Mali 11
    Côte d'Ivoire 11
    Benin 10
    Switzerland 10
    Austria 10
    Ghana 10
    Portugal 9
    Malawi 8
    Tunisia 8
    Togo 8
    United Arab Emirates 7
    Somalia 7
    Botswana 7
    Sweden 6
    Finland 5
    Morocco 5
    Niger 5
    Guinea 5
    Sierra Leone 4
    Australia 4
    Nepal 3
    Lesotho 3
    Angola 3
    Canada 3
    Algeria 3
    Malaysia 3
    Papua New Guinea 3
    Liberia 3
    Philippines 2
    Cape Verde 2
    Chile 2
    Egypt 2
    Luxembourg 2
    Singapore 2
    Japan 2
    China 2
    Peru 2
    Namibia 2
    El Salvador 1
    Guinea-bissau 1
    Denmark 1
    Trinidad And Tobago 1
    Ecuador 1
    China (Hong Kong) 1
    Saint Vincent And The Grenadines 1
    Mauritania 1
    Tuvalu 1
    Thailand 1
    Belize 1
    Fiji 1
    Colombia 1
    South Korea 1
    North Macedonia 1
    Mexico 1
    Argentina 1
    Lebanon 1
    Greece 1
    Swaziland 1
    Ireland 1
    Romania 1
    Mayotte 1
    Guyana 1
    Panama 1
    Total 1116